FAQ

Frequently Asked Questions (FAQ)

Before Booking
  1. What types of properties ChessKings Apartments offer?

    We offer fully furnished 2-bedroom, 3-bedroom, and 4-bedroom apartments/houses for rent in Winnipeg, perfect for short-term and long-term stays.

  2. What is the minimum stay requirement?

    Our minimum stay requirement is 30 nights, making our rentals ideal for extended stays with month-to-month rental options available.

  3. What amenities are included in the rental?

    All our apartments and houses come fully furnished with high-speed WiFi, free parking, essential appliances, and modern living spaces to ensure a comfortable stay.

  4. Are your rentals pet-friendly?

    Yes! We welcome pets in all our apartments and houses, making your stay comfortable for you and your furry friends.

  5. Is parking included?

    Yes, free parking is provided for all our guests.

  6. How can I see the available properties?

    You can view our available properties on our website ckapartment.com or by contacting us directly at (204) 887-7777 or support@ckapartments.com.

  7. Can I view the property before booking?

    Yes, we can arrange viewings for serious inquiries. Please contact us to schedule a viewing.

Payment
  1. How much is the security deposit?

    You can secure your booking with just a 10% deposit, with the remaining balance due before check-in.

  2. What payment methods do you accept?

    We accept credit cards, e-transfers, and bank transfers for a seamless payment process.

  3. Do you offer any discounts or special rates for long stays?

    Yes! We offer competitive rates for long-term stays. Contact our team for a personalized quote based on the length of your stay.

  4. Do you offer refund if I cancel my booking?

    Yes, we offer flexible cancellation options based on the notice period. Contact us for details on specific cancellation terms.

About Your Stay
  1. Are your rentals fully furnished?

    Yes, all our apartments and houses come fully furnished, including appliances, furniture, and kitchen essentials.

  2. Is parking available at ChessKings Apartments?

    Absolutely! We offer free parking for all of our tenants, ensuring your convenience and peace of mind during your stay.

  3. Is there WiFi available in all apartments?

    Absolutely! High-speed WiFi is included in every rental at no extra cost.

  4. What is the check in and check out time?

    Check in is at 3:00 PM and check out is at 11:00 AM.

  5. Is cleaning service included during my stay?

    All our properties are thoroughly cleaned before your arrival. For stays longer than a month, additional cleaning services can be scheduled for an extra charge.

Direct Booking Procedure
  1. What is the process for booking directly with ChessKings Apartments?

    To book directly, reach out to us at (204) 887-7777 or support@ckapartments.com. Let us know your desired stay dates, apartment size, and any special requests. We’ll confirm availability, and you can secure your booking with a 10% deposit.

  2. Can I modify or extend my booking if needed?

    Yes! We offer flexibility, and our team will assist in extending or modifying your booking based on availability and your needs.

  3. How can I confirm my booking?

    You will receive a booking confirmation email after your payment is processed.

Policies
  1. What is your cancellation policy?

    We offer flexible cancellation options depending on the notice period. Contact us for details on your specific booking.

  2. What happens if I need to check out earlier than expected?

    Early check-out policies vary. Please notify us in advance, and we’ll assist you with the best available options.

  3. Are guests allowed in the apartments?

    Yes, guests are welcome, but long-term visitors must be registered with management.

  4. Is there a security deposit required?

    In some cases, a refundable security deposit may be required. This will be outlined before booking.

  5. What are the rules regarding property damage?

    Guests are responsible for any damage caused to the property during their stay. Damages beyond normal wear and tear will be deducted from the security deposit.

  6. What are the check out rules?

    Please leave the property in a tidy condition, with all trash removed. All keys should be returned as per check out instruction.